We empathize with all guests and everyone affected by the COVID 19 pandemic. Our staff continues to follow the latest CDC and industry guidelines as well as daily updates from state and county officials. This unprecedented event is causing rapid changes on the Outer Banks and our staff is doing our best to answer phone calls and all reservation inquiries. At this time, our office is still open daily from 9am to 5pm. However, many of our staff members are working remotely. To limit exposure, our office lobby will be closed to the public and vendors will need to contact our maintenance department for keys and access codes to properties.
****Face Coverings Must Be Worn In Indoor and Outdoor Public Spaces Where Social Distancing Cannot Be Maintained
The Outer Banks is Open to visitors!
Guests who wish to cancel their Outer Banks Vacation due to COVID19 concerns or quarantine requirements in their home state must submit their cancellation in writing so that we may open up the week for re-rental. The standard cancellation policy terms will apply.
If you purchased Travel Insurance on your reservation, we recommend you contact
Red Sky Travel Insurance at 866-889-7409 to make a claim. Click Here to Review a List of FAQs regarding Travel Insurance Coverage and COVID 19
14. CANCELLATION POLICY-- Confirmed reservations require a
Cancellation Fee equal to 10% of the rent amount and Administrative
Fee to be charged on any cancelled reservation. If a reservation is
cancelled, no refunds can be made until the property has been
re-rented and confirmed. If the property is not re-rented, Tenant's
entire rent amount (including unpaid balances) must be forfeited. In
addition, no refunds of any kind other than the aforementioned
cancellation refund can be made without authorization from the
property Owner. If property is re-rented at a discounted rate, Tenant
will only be refunded the discounted rate amount less any applicable
fees. All cancellations MUST be received in writing. Tenants
who purchased Travel Insurance must make claims with the insurance
company directly. Travel Insurance is non-refundable.
Housekeeping -- Our cleaning staff follows industry guidelines for sanitizing and disinfecting homes after each guest. We use commercial quality cleaning products approved by the EPA to disinfect COVID 19 and our staff is professionally trained on their use. The linen service we employ is a commercial laundry that uses high heat washers and dryers in order to sanitize linens. Homes are inspected for cleanliness after each guest leaves and before each guest arrives to ensure guest satisfaction. Our cleaning staff has been instructed to pay special attention to high traffic touch surfaces including light switches, remote controls, and door handles during this outbreak as an extra precaution. For more information on update cleaning policies, please visit our Cleaning Policies and Procedures Page.
We will update this page as necessary with the latest information is this is an ever evolving situation. Stay safe and if you have any questions or concerns, please do not hesitate to contact us by phone, chat, or email!
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